Terms & Conditions

Last updated: March 2026

These Terms and Conditions ("Terms") govern your use of the Studio Diagnostics application and support services provided by Support King, operated in partnership with KingWalker Ltd ("we", "us", "our"). By using our software or services, you agree to be bound by these Terms.

1. Licence Terms

Support King grants you a non-exclusive, non-transferable, revocable licence to use the Studio Diagnostics application ("the Software") on macOS devices within your facility, subject to the following conditions:

• The Software is licensed, not sold. All intellectual property rights remain with Support King / KingWalker Ltd.
• The licence is valid for the duration of your active support contract.
• Each licence key is issued to a specific client organisation and may not be shared with or transferred to third parties.
• The Software may only be used on machines within the facility or organisation specified in your support agreement.
• The Software requires macOS 13.0 (Ventura) or later.

2. Licence Key & Machine Limits

• A unique licence key is required to activate the Software. Without a valid licence key, the Software is locked and scanning is disabled.
• The licence key is validated against our server on each application launch and on each report submission.
• Licence keys may include a machine count limit. If the number of machines using a licence key exceeds the agreed limit, additional machines will be unable to submit reports until the limit is increased.
• If the licence server is temporarily unreachable, the Software will allow continued use based on the most recent successful validation. This offline grace period does not override a revoked or suspended licence.
• You are responsible for keeping your licence key, API key, and Studio Code confidential. If you believe your credentials have been compromised, notify us immediately at support@supportking.co.uk.

3. Data Collection Consent

By using the Studio Diagnostics application, you consent to the collection and transmission of system configuration data as described in our Privacy Policy. The application will display a clear consent prompt on first launch, which must be accepted before any data is collected or transmitted.

A second consent prompt is displayed before the first report is submitted, listing all categories of data included.

You may withdraw consent at any time by uninstalling the Software and requesting data deletion via support@supportking.co.uk.

4. Scheduled Scans

If you configure a scheduled scan in the Software's Preferences, the application will automatically run a diagnostic scan at the configured time (weekly or monthly) and submit the report to Support King without further user interaction.

• Scheduled scans run silently in the background and do not interrupt your work.
• You can disable scheduled scans at any time in Preferences.
• Scheduled scans collect and transmit the same data as a manual scan.

5. Security Compliance Scanning

The Software includes an optional security compliance scanner that checks your machine's security posture against industry best practices (including TPN/content security requirements). This scanner checks system settings such as FileVault encryption, firewall status, screen lock configuration, and antivirus presence.

• Security scanning is disabled by default and must be enabled in Preferences.
• Security scan results are included in the diagnostic report when enabled.
• No security settings are changed by the scan — it is read-only.

6. Acceptable Use

You agree to use the Software and our services only for their intended purpose — monitoring and maintaining the technical health of professional audio and post-production facilities. You must not:

• Reverse engineer, decompile, or disassemble the Software
• Modify, adapt, or create derivative works based on the Software
• Use the Software for any unlawful purpose
• Attempt to bypass licence key authentication or security controls
• Redistribute or sublicense the Software to any third party
• Use the Software on systems you do not own or have authorisation to manage
• Share your licence key, API key, or credentials with unauthorised parties

7. Licence Revocation

We reserve the right to revoke your licence and disable access to the Software if:

• You breach any of these Terms
• Your support contract is terminated or lapses
• The Software is used in violation of the Acceptable Use provisions above
• Payment for your support tier is not received within 30 days of the due date
• Your licence key is shared with or used by unauthorised third parties

Upon revocation, the Software will display a notification indicating that the licence has been revoked and scanning will be disabled. You must immediately cease using the Software and delete all copies from your systems. You may request deletion of any data we hold in accordance with our Privacy Policy.

8. Software Updates

The Software includes an automatic update mechanism (Sparkle). Updates are signed with EdDSA cryptographic signatures and verified before installation.

• You will be notified when updates are available via the application's menu bar.
• We recommend keeping the Software up to date to ensure compatibility and security.
• We reserve the right to require a minimum Software version for continued report submission.

9. Service Availability

We endeavour to provide reliable and continuous access to our support services and diagnostic infrastructure. However, we do not guarantee uninterrupted availability. Planned maintenance, infrastructure updates, and circumstances beyond our reasonable control may occasionally affect service availability.

Response times and service levels for your support tier are defined in your Support Level Agreement (SLA).

10. Limitation of Liability

To the fullest extent permitted by law:

• The Software and services are provided "as is" without warranties of any kind, express or implied.
• Support King / KingWalker Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our Software or services.
• Our total liability for any claim arising from these Terms or your use of the Software shall not exceed the total fees paid by you in the 12 months preceding the claim.
• The Software performs read-only system checks and does not modify any system settings, files, or configurations. We are not liable for any pre-existing issues identified by the Software.
• Nothing in these Terms excludes or limits our liability for death, personal injury, or fraud.

11. Intellectual Property

The Software, including all code, design, documentation, branding, and associated materials, is the intellectual property of KingWalker Ltd. The diagnostic report format, compatibility checking algorithms, and security scanning logic are proprietary.

You may not copy, reproduce, or distribute any part of the Software or its output beyond your own organisation without prior written consent.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email to the address associated with your support contract. Continued use of the Software after such notification constitutes acceptance of the updated Terms.

The "Last updated" date at the top of this page will be revised with each change.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these Terms, please contact:

Email: support@supportking.co.uk

Support King, operated in partnership with KingWalker Ltd, Suffolk, United Kingdom.