Terms & Conditions

Last updated: March 2026

These Terms and Conditions ("Terms") govern your use of the Studio Diagnostics application and support services provided by Support King, operated in partnership with KingWalker Ltd ("we", "us", "our"). By using our software or services, you agree to be bound by these Terms.

1. Licence Terms

Support King grants you a non-exclusive, non-transferable, revocable licence to use the Studio Diagnostics application ("the Software") on macOS devices within your facility, subject to the following conditions:

• The Software is licensed, not sold. All intellectual property rights remain with Support King / KingWalker Ltd.
• The licence is valid for the duration of your active support contract.
• Each licence key is issued to a specific client organisation and may not be shared with or transferred to third parties.
• The Software may only be used on machines within the facility or organisation specified in your support agreement.

2. Data Collection Consent

By using the Studio Diagnostics application, you consent to the collection and transmission of system configuration data as described in our Privacy Policy. The application will display a clear consent prompt on first launch, which must be accepted before any data is collected or transmitted.

You may withdraw consent at any time by uninstalling the Software and requesting data deletion via support@supportking.co.uk.

3. Acceptable Use

You agree to use the Software and our services only for their intended purpose — monitoring and maintaining the technical health of professional audio and post-production facilities. You must not:

• Reverse engineer, decompile, or disassemble the Software
• Modify, adapt, or create derivative works based on the Software
• Use the Software for any unlawful purpose
• Attempt to bypass licence key authentication or security controls
• Redistribute or sublicense the Software to any third party
• Use the Software on systems you do not own or have authorisation to manage

4. Licence Revocation

We reserve the right to revoke your licence and disable access to the Software if:

• You breach any of these Terms
• Your support contract is terminated or lapses
• The Software is used in violation of the Acceptable Use provisions above
• Payment for your support tier is not received within 30 days of the due date

Upon revocation, you must immediately cease using the Software and delete all copies from your systems. You may request deletion of any data we hold in accordance with our Privacy Policy.

5. Service Availability

We endeavour to provide reliable and continuous access to our support services and diagnostic infrastructure. However, we do not guarantee uninterrupted availability. Planned maintenance, infrastructure updates, and circumstances beyond our reasonable control may occasionally affect service availability.

Response times and service levels for your support tier are defined in your Support Level Agreement (SLA).

6. Limitation of Liability

To the fullest extent permitted by law:

• The Software and services are provided "as is" without warranties of any kind, express or implied.
• Support King / KingWalker Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our Software or services.
• Our total liability for any claim arising from these Terms or your use of the Software shall not exceed the total fees paid by you in the 12 months preceding the claim.
• Nothing in these Terms excludes or limits our liability for death, personal injury, or fraud.

7. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email to the address associated with your support contract. Continued use of the Software after such notification constitutes acceptance of the updated Terms.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

If you have any questions about these Terms, please contact:

Email: support@supportking.co.uk

Support King, operated in partnership with KingWalker Ltd, Suffolk, United Kingdom.