Privacy Policy

Last updated: March 2026

Support King ("we", "us", "our"), operated in partnership with KingWalker Ltd, is committed to protecting the privacy and security of your data. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. What Data We Collect

When you use our Studio Diagnostics application or support services, we may collect the following system configuration data:

• macOS version and build number
• Hardware model, serial number, and Apple support status
• Installed DAW versions (Pro Tools, Logic Pro, etc.)
• Audio plugin inventory and compatibility status
• USB device topology
• SMART disk health data
• Network configuration (Dante, system network interfaces)
• Login items and launch agents
• macOS security settings (FileVault, SIP, Gatekeeper status)
• Crash log metadata and summaries
• System uptime and pending software updates

2. What We Do NOT Collect

We are explicit about the boundaries of our data collection. Studio Diagnostics does not collect:

• Project files, audio files, or session data
• Personal documents, photos, or media
• Passwords, credentials, or keychain data
• Browsing history or personal communications
• File contents of any kind
• Screen recordings or screenshots

3. How We Use Your Data

The system configuration data we collect is used exclusively for:

• Remote technical support — diagnosing issues and providing recommendations
• Proactive monitoring — identifying potential problems before they affect your sessions
• Monthly health reports — providing you with a summary of your facility's technical status
• Compatibility analysis — detecting cross-subsystem conflicts and version mismatches

4. Data Storage & Security

All data is transmitted and stored securely:

• Encryption in transit: All data is transmitted over TLS 1.3
• Encryption at rest: Data is encrypted at rest on our infrastructure
• Infrastructure: Hosted on Cloudflare (SOC 2 Type II, ISO 27001 certified)
• Region: Data is processed and stored within the EU
• Application security: Studio Diagnostics is Apple-notarised and uses macOS Keychain for secure credential storage

5. Data Retention

We retain diagnostic data for the duration of your support contract. Data is retained until you request its deletion. Upon termination of your support agreement, you may request full erasure of all stored diagnostic data.

6. Third Parties

We use a limited number of trusted third-party services to deliver our support:

• Cloudflare — infrastructure hosting, CDN, and Workers (SOC 2 Type II, ISO 27001)
• Resend — transactional email delivery for health reports
• Slack — real-time alert notifications to your Support King engineer

We do not sell, share, or provide your data to any other third parties.

7. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the right to:

• Access — request a copy of all data we hold about your systems
• Rectification — request correction of any inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Portability — request your data in a machine-readable format
• Objection — object to processing of your data
• Restriction — request that we limit how we process your data

8. Contact

For any data protection queries, access requests, or to exercise your rights, please contact:

Email: support@supportking.co.uk

Support King, operated in partnership with KingWalker Ltd, Suffolk, United Kingdom.

9. Reference

For full technical details of our security controls, please refer to our Security page or request a copy of our Security Specification (SK-SEC-001).