Specialist management for Pro Tools, Dante, and Dolby Atmos ecosystems. Support King, in partnership with KingWalker, ensures your studio stays online and in session.
Generic IT companies don't understand the pressure of a live dubbing session or the complexity of a Dante clocking error. Support King was built from the ground up to serve the recording and post-production industry.
In partnership with KingWalker Ltd, we bring decades of senior-level engineering experience to your facility. From boutique 1-2 room suites to major enterprise theatres, we provide the technical foundation that allows your creative team to focus on the work.
Installation, optimisation, and troubleshooting for Pro Tools Ultimate. Plugin compatibility, hardware buffer tuning.
Avid S6, S4, S1, and Dock. Firmware management, Eucon optimisation, physical maintenance.
Dante Primary/Secondary network design. Multicast management, clocking optimisation, VLAN infrastructure.
Dolby RMU, MTRX, MTRX Studio. 7.1.4 and 9.1.6 array configuration and support.
Avid Media Composer, DaVinci Resolve. Video I/O hardware, sync generators, monitoring calibration.
Diagnostic services for intermittent issues, network bottlenecks, and hardware instability.
Strict SLA response times committed in writing. When your session is on the line, we're already on it.
Every ticket handled by a senior audio technician who knows your hardware inside and out. No juniors, no escalation lottery.
Monthly health checks find issues before they cause a session to fail. We fix problems you don't even know about yet.
Studio Diagnostics is our macOS diagnostic tool that monitors the health of every machine in your facility — plugins, drivers, hardware age, crash logs, and security compliance — reported directly to your Support King engineer.
Included with all Support Tiers. Studio Diagnostics comes as standard with every Essential, Facility, and Enterprise plan.
Contact our team for a complimentary technical audit or to discuss your support requirements.
support@supportking.co.ukBased in Suffolk | Serving the UK & International Facilities.